One of the best gifts we received from Casie's family was the Gus Modern Sparrow glider — and we've received many complements on it. It's a beautiful chair and Casie swears by it for getting the boy to sleep.
However, today, Casie and Truman sat in it and it broke. When I investigated, I found an amazingly shoddy assembly using sub-standard and inappropriate joinery*.
*I should add that I don't think that this was Gus' intention (they're a decent outfit), but quality control and offshore manufacturing are hard to balance, it seems... and this post was created simply as a convenient place to house the information so that Gus can take a look-see. Ironically, both the solid walnut base and the steel rocking mechanism were of extremely high quality, but the joinery between the two is suspect to say the least.
Edit: I received a response from Gus*: "Thank you for getting in touch with us and letting us know you had issues with the Sparrow Glider. We will pass along all information, including your detailed pictures, to our design team. We take these matters very seriously and appreciate you taking the time to inform us of this issue. Gus*"
Interestingly enough, though, I'm not seeing the word "sorry" in the above.